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I used Philips to install a new boiler in my home as part of the RISE heat loan program. When I called for an estimate, a very friendly and helpful receptionist answered and scheduled the appointment. I called several plumbing and heating contractors and at least half of the the calls went straight to voicemail. roughly half of those never called me back, so it was nice to speak directly with someone. The wait for the appointment was maybe a tad longer than I would have liked (about a month), but it was the same situation with several places I called. The person who did the estimate was John, the owner of the company. The guy obviously knows his business, and his estimate was in line with the other ones I had received. What ultimately made me go with Philips was their thoroughness and their willingness to work with me to navigate the RISE heating loan program. The workers managed to remove the old, hulking oil boiler from the confines of my basement and install the new one in a day. Not an easy job, and the quality of the work was excellent. Overall, customer service and quality of work were excellent.
Lantz H. - Provided by Yelp
On February 15th I noticed our house felt cold, so had my boyfriend check our boiler to see if the pilot was lit, it was not. I placed a call to your company in a panic, because t was Saturday night & it was snowing like crazy. I said who is going to come out in this horrible weather? Kim answered the phone, she was very nice & professional & assured me she would send someone out. I was told Mike M would be there shortly. When Mike got here I apologized for making him come out in the bad snow storm we were getting. Mike M was nice & professional & knew his job, but he could not keep the pilots lit to the boiler & hot water tank. He said we were not getting enough gas into the line& that he thought maybe the gas meter was frozen. He went outside to check the meter and he was 100% correct. Mike told us to call the gas company & tell them what the plumber had said & because he was still there when we called he offered to talk to them for us. The gas company came and changed the meter. I usually don't get thank you cards from companies that I have done business with, but I got one from your company on February 22nd. I am thanking you and your staff for being so kind, professional & for making the trip in such bad weather. I want to thank Mike M for me personally & I would like if you would give him a raise, he's an asset to your company & crew. If we ever have to call you again in the future, I will request Mike M. Thank you sincerely, Tammy Barnhart.. Johnston, RI.
Tammy Barnhart - Johnston, RI
As you well know, I recently went through the process of converting my home heating system from oil to gas, and gave your company the contract. Never having been involved in such a procedure int he past, I faced it with a considerable amount of apprehension. All of my concerns quickly vanished soon after Bernie and his crew arrived. In an amazing two day effort, the entire conversion was complete in a clean, efficient and courteous manner. After completion, I was given detailed instructions on how to operate and maintain this new system. In short, what could have been a disruptive, negative event instead became a pleasant constructive experience. Again, kudos to Bernie and the boys.
Bill G.
Exchanging our oil over to gas entailed a lot of work, and the job you did for us was outstanding. The town inspector as well as RISE commented on how impressed they were with the end result. You and your guys were incredible! Rebecca and Kim provided the best customer service ever. Sure, I've had good customer service in the past but nothing like they provide. I was and am amazed with the follow-up phone calls and information they provided to me on a daily basis. Kudos ladies!
Pam Irelan
Mr Phillips came to the home on day scheduled and at time scheduled.He discussed in detail, options for our needs. I was very happy with his honesty, prices and his professional opinion. I would most certainly use his services again and would highly recommend him to my family and friends.
Fancoise L.
Everything went well. Phillips plumbing has been my provider for 8 years. Special thanks to Bernie.
E Christina H.
“Thank you guys for everything. When things didn’t go right the first time, you guys made it right. Thank you!!”
Thank you so much for all your patience and invaluable information with this job! I'm so in love with my new furnace that sometimes I go down in the basement and have a candlelight dinner with it!
Sheila L.
We had a flood in our basement due to a problem with our boiler and Phillips Plumbing responded quickly and did an excellent job fixing our issue! Thank you!
Alexis S.